Contact Page & Other General Information
How to contact us:
Please note, due to a serious illness in the family our offices are currently only open Monday to Friday 9.00am until 3.30pm. We apologise for any inconvenience.
We don't have an online ordering system because every project is slightly different and to help more effectively it is better to discuss the material requirements
To contact us, you can e-mail firstname.lastname@example.org, please ask any questions or tell us what you need and we can supply a reply or pro-forma invoice via e-mail if required. The vast majority of e-mails are answered within 24 hours, if you have not heard from us after a couple of days, please try again or phone us, we do occasionally receive reports that there are problems with the e-mail system.
You can phone us on 01202 895859 - answering machine outside office hours and at those times when for whatever reason we are unable to answer your call immediately. Please leave your name and phone number, we will call you back as soon as possible.
You can collect your order in person during our current opening hours, 9am-3.30pm Monday-Friday. All visits by appointment please, phone first on 01202 895859 to avoid disappointment.
Small samples of materials are available. Please send us a large self addressed envelope with a large letter stamp attached and a note of your material requirements. We will send the samples by return. Please use a large letter stamp, the materials are too large to pass through the postal system as standard letter post.
For up to date information of any price changes or holiday closures, please visit our facebook page, (link is on the left of this page).
Our address is: Seat Weaving Supplies, 258 Station Road, West Moors, Ferndown, Dorset. BH22 0JF.
General Terms and Conditions:
Payment and Delivery
Due to the high cost and other difficulties with shipping bulky items overseas we primarily only supply materials to UK addresses. Goods are dispatched upon receipt of payment. We accept most credit/debit card payments over the phone, cheques and postal orders by post - please request a pro-forma invoice by e-mail or phone for postal payments. Allow up to one week for delivery, if we have confirmed that your order has been posted via Royal Mail and it fails to arrive within 7 days, please check with your local Royal Mail Sorting Office, (not the local Post Office branch) to see if they are holding it for you. The postman is supposed to leave a card to inform you of inability to deliver but may not always do so.
Whilst we are able to offer help and guidance on the correct use of materials, no responsibility can be accepted for inappropriate, incorrect or unsuitable use of products. Weights of natural materials are nominal due to the likelihood of moisture loss/gain during storage, shipping and use.
Returned Goods - Distance Selling Regulations 2000
Returned incorrect or faulty goods will only be accepted within 14 days of purchase, a refund or credit note (whichever is most suitable) will be issued for the purchase price, postage is non refundable. You are not obliged to tell us that you are returning goods but it does help if you do discuss it with us first. Please be sure to pack goods adequately to ensure that we receive the materials in undamaged condition as supplied.